Privacy Policy

This Privacy Policy explains what information the website U9play.my collects, how we use it, and what rights you have. It is written for readers in Malaysia and reflects the principles of the Personal Data Protection Act 2010 (PDPA).

Last updated: [29/09/2026]

1. Scope: What This Policy Does and Does Not Cover

This policy covers this website only.

We are not the U9play platform. We do not hold your U9play account details, your balance, your transaction history or your identity documents, and we have no access to them. Anything you do on the U9play platform, including registering, depositing, withdrawing and playing, is covered by U9play’s own privacy policy, not by this one. Please read that policy before you sign up there.

We will never ask you for your U9play password or your OTP, on this website or anywhere else.

2. Information We Collect

Information you give us. If you email us or use a form on this site, we receive whatever you choose to send, such as your name, your email address and the content of your message. Please do not send us account credentials, bank details or identity documents. We do not need them.

Technical information collected automatically. Like most websites, our server and analytics tools record standard technical data when you visit, including:

• IP address
• Browser type and version, and operating system
• Device type and approximate location at city or region level
• The pages you view, the time of your visit and how long you stay
• The website or link that referred you to us

What we do not collect. We do not collect payment card details, bank account numbers, IC numbers or gambling activity, because this website does not process payments or run games.

3. How We Use Information

We use the information above to:

• Respond to your message when you contact us
• Operate, maintain and secure the website
• Understand which pages are useful, so we can improve our guides
• Measure referral traffic, including whether a visit led to a sign-up on U9play
• Meet any legal obligation that applies to us

We do not use your information to make automated decisions about you, and we do not build profiles for the purpose of targeting gambling advertising at individuals.

4. Cookies and Similar Technologies

Cookies are small files stored by your browser. This website may use:

• Essential cookies, which are needed for the site to work and to keep it secure.
• Analytics cookies, which tell us how the site is used in aggregate, such as which pages are most read. [If you use Google Analytics, name it here.]
• Affiliate tracking, which records that you reached U9play through one of our links so that any commission can be attributed correctly. This is typically handled by U9play or its affiliate system rather than by us.

You can block or delete cookies in your browser settings at any time. If you do, parts of the site may not work as intended. Blocking cookies here does not affect anything on the U9play platform.

5. Third-Party Services

We rely on third parties to run this website, and they may process some of the technical data described above on our behalf:

• Our web hosting provider
• Our analytics provider [name it]
• Our email provider, for messages you send us
• U9play’s affiliate tracking system, for referral attribution

These providers may store or process data outside Malaysia. Where that happens, we take reasonable steps to ensure an appropriate level of protection.

6. Sharing Your Information

We do not sell your personal information, and we do not trade it.

We share information only in these limited cases:

• With the service providers listed above, so they can perform their function
• Where we are required to do so by law, or by a lawful request from an authority
• Where it is necessary to establish, exercise or defend a legal claim, or to investigate fraud, abuse or a security incident

7. Security

We take reasonable steps to protect the information this website holds, including secure hosting and restricted access to our email. No website can be completely secure, however, and we cannot guarantee absolute security.

Please note that we cannot make any statement about the security of the U9play platform. We have not audited it and we are not in a position to do so. Assess it yourself before you share anything with it.

8. How Long We Keep Information

We keep emails and enquiries only as long as needed to deal with them and to keep a reasonable record, and then delete them. Analytics data is retained according to our analytics provider’s settings, in aggregate form wherever possible.

9. Your Rights Under the PDPA

Under Malaysia’s Personal Data Protection Act 2010, you may, subject to the Act’s conditions and exceptions:

• Request access to the personal data we hold about you
• Request that we correct data that is inaccurate, incomplete or out of date
• Withdraw your consent to our processing, or limit it
• Ask us to stop using your data for direct marketing

To make a request, email us at [support@u9play.my]. We may need to ask a question or two to confirm who you are before we act. Please note that these rights apply to data held by this website, not to your U9play account data, which only U9play can access.

10. Children

This website is for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has sent us personal data, please contact us and we will delete it.

11. Links to Other Websites

This website links to services we do not control, including the U9play platform. Once you follow a link, this policy no longer applies. We are not responsible for how other websites handle your data, and we encourage you to read their privacy policies before sharing anything.

12. Changes to This Policy

We may update this policy from time to time. The version on this page, with the date at the top, is always the current one. Please check back occasionally.

13. Contact

For any question about this policy or about data held by this website, email [support@u9play.my] or use our Contact Us page.

This policy should be read alongside our Terms and Conditions and our Disclaimer.